About the role
Beauty and fragrance run on a different clock from the rest of luxury. Launches land several times a year, advisors work counters and doors as well as boutiques, and the story of an ingredient or a nose has to reach thousands of people before the product reaches the shelf. This role owns our relationships with beauty and fragrance houses, on that clock.
You own a portfolio from onboarding to renewal. You build launch programming with HQ training teams so the feed stays ahead of the calendar, you brief the studio on the episodes and podcasts that can carry an olfactory story, and you run quarterly reviews on the intelligence dashboards, where the link between training and sales is often at its sharpest.
What you will do
- Own a portfolio of beauty and fragrance houses: onboarding, renewals, and the launch calendar in between.
- Plan programming around launches, so training reaches every counter and every door in time.
- Run quarterly reviews on the intelligence dashboards, and explain plainly what moved and what did not.
- Brief the studio on the formats that carry scent and skincare stories well, and keep quality high at launch pace.
- Work with training teams across boutiques, department stores and travel retail, each with its own constraints.
What we look for
- Years of client or account work in beauty or fragrance, close enough to the counter to know how it differs from a boutique.
- Ease with a heavy launch cadence: several houses, overlapping calendars, deadlines that do not move.
- Comfort with data. The quarterly review is yours to run, and the numbers are yours to explain.
- The discretion this industry runs on; we never name our clients.
- Clear, quick writing in English; launch weeks leave no room for long emails.
Practicalities
Full-time, based in our London office, with three days a week there as the default. The working language is English. Start as soon as you can.
How to apply
Write to careers@tolduntold.com with 'Account Manager, Beauty & Fragrance' in the subject line. Send whatever shows your work best: a launch you ran end to end, a one-pager on how you keep several houses moving at once. We read every message and reply to all.